Problems installing the CS 4.0 from CDs

Lines in bold below have not yet been seen by the customer - those in blue are from the customer

Username : Date : Action : Comments [ close all ]
aewhale_(AEWHC2-9105 : 15/12/06 03:02 PM : Incident created -   Installing from CD ROM: Msg: Error occurred while reading /mnt/var/lib/rpm/Packages This is during the very last minute of the Phase 1 install (OpenSSH and KDE). Phase 2 install obviously doesn't continue. Server: Verari Dual AMD 248 8GB RAM Raid Controller Adaptec 2120S Firmware v. 8205 Array0 Raid 1 34.1 GB Array1 Raid 5 68.9 GB
Souza_3556 : 18/12/06 01:19 PM : Reply received -   Hello Sir, This problem can happen for several reasons, going from hardware incompatibility to faulty CD media/reader. First tell me, did you burn those CDs yourself or you bought a packaged version? Best Regards Tiago Souza
aewhale_(AEWHC2-9105 : 18/12/06 02:57 PM : More info requested -   I burned the CDs from ISOs. We confirmed the ISOs both Before and After burning the CDs. I would think that if the CD Reader was not compatible, that it would not be able to boot fromt the CD on start up (or load the initial OS programs either).
Souza_3556 : 19/12/06 12:46 PM : More info provided -   Hello Sir, That depends, it is the bios that gives the kick-start to the cdrom, sometimes it might happen that it is able to boot, but not continue the installation because the CD reader is uncompatible, although that doesn't seem to be the case here. Since you say you checked both isos before burning it, I will take that they are ok as well. Let's try this: When the installer boot screen shows up, press <F1> and type: linux noapic nolapic See if that helps. Best Regards Tiago Souza

---