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kernel update and no boot links found

+/- details
User ajhorta
Incident Number 7807
Date 2001/12/22 15:27
Status Incident closed
Paid Yes

Product 8.1
Architecture x86_32
Scope Installation

Products owned

Lines in bold below have not yet been seen by the customer - those in blue are from the customer

Username : Date : Action : Comments [ close all ]    
 
ajhorta : 22/12/01 03:27 PM : Incident created
-   Dear Sir,
I just upgraded my system with several bugfixes and security updates using software manager. One of those updates was a kernel security fix that changed my kernel from 2.4.8-26 to 2.4.8.34. While there were no errors during the update and I see /boot/2.4.8-34.1mdk, I seemed to have lost the files that my /boot links were pointing to which referred to the 2.4.8-26 kernel:
/boot/config
/boot/initrd.img
/boot/System.map
/boot/vmlinuz
Im scared to reboot my system and have it not find its kernel. While I know how to create a link to the new kernel in vmlinuz, I dont know how to recreate the other files. Also do I need to do anything to lilo. Also, why didnt the kernel update create these files for me. I would think that would be part of any kernel update.
Please Help.
Alfredo

 
Linegod_7611 : 22/12/01 07:01 PM : Reply received
-   Kernel updates are meant to be done 'by hand' (newer versions of Mandrake Update do not allow you to update the kernel).

To fix the problem, simply remove the symbolic links that are ther (/boot/config, /boot/initrd.img, etc...) and then recreate them, pointing to the correct files:

# cd /boot
# ln -s config-2.4.8-xx config
# ln -s initrd-2.4.8-xx.img initrd.img
# ln -s System.map-2.4.8-xx System.map
# ln -s vmlinuz-2.4.8-xx vmlinuz

Replace the 'xx' with the actual extention.

After that is done, check your '/etc/lilo.conf' to see if it has the correct entry, and then run '/sbin/lilo' to reload LILO. If no errors are generated, you should
be able to reboot.

 
ajhorta : 22/12/01 08:52 PM : More info provided
-   I dont seem to have a new initrd.img file for the new kernel.
I do have one for vmlinuz, system.map and config.
What do I need to do to create one?
Thanks
Alfredo

 
Linegod_7611 : 23/12/01 07:52 AM : Reply received
-   Type 'mkinitrd' and it will give you instructions.

 
MandrakeSoft : 24/12/01 12:33 PM : Reply received
-   Dear Customer,

Thank you for using MandrakeSoft Professional Services technical support.

Unfortunately your question is currently not included in our list of free provided support.
As a reminder, support is dedicated to operating system installation only, covering the topics shown below:

One personnal computer (intel plateform and compatible)
Operating system installation based on the CD-ROMs
Questions related to hardware compatibility
Mouse configuration
X-Window with DrakX or XF86Setup
One user account configuration (single machine)
Printer configuration on the machine
Boot loader configuration of a machine hosting another operating system
Configuring a modem and dialing in to an Internet Service Provider (excepted Winmodems and USB modems)
Configuring ISDN and dialing in to an Internet Service Provider

We apologize for the inconvenience and invite you to ask your questions on many of the freely available resources MandrakeSoft provides to its users.

Some of these are:--

Web:
http://www.mandrakeuser.org/
http://forum.mandrakesoft.com/

Mailing Lists:
[email protected]
[email protected]


Thanks very much.

Mandrakesoft wishes you and all your family a merry
christmas and a happy new year.

 
 
ajhorta : 27/12/01 12:00 AM : Incident closed
-   To MandrakeSoft,
As a user doing a first time install, I like to get my system updated with the newest security and bug fixes right after the initial install. I do this in Windows and Im sure Im not the only one. If Mandrake is to continue to help spread the word of Mandrake's ease of use then they should understand the customers needs during the first 30 days of install. I was not requesting help on upgrading the kernel to a new version from your development software (cooker), I was simply upgrading a security patch from your site which I believe should be a standard process in this unsecure world we live in and wish to protect ourselves. I understand there are limits to support, but given this day and age, updates and fixes (security or bugs) should be part of the 30 day support option as long as your software believes its a valid update and not a developmental one. Part of being a software company is to make sure your software is secure for your customers, while I applaud and praise your new update feature, I do recommend you do a better job at supporting your loyal customers who want to continue purchasing your software because they believe in your product.
Thank You Very Much
Alfredo J. Horta



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