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Read Error on CD 01SPP-8105

+/- details
User hugger38
Incident Number 1537
Date 2001/11/02 23:01
Status Incident closed
Paid Yes

Product 8.1
Architecture x86_32
Scope Installation

Products owned

Lines in bold below have not yet been seen by the customer - those in blue are from the customer

Username : Date : Action : Comments [ close all ]    
 
hugger38 : 02/11/01 11:01 PM : Incident created
-   CD VOLUME LABEL 01SPP-8105 Marginal

It gave a read error during installation but was able to unselect files coming from it..

I did manage to copy all of the files to a partition on my HD that I use for that purpose and then in SOFTWARE MANAGER I point to that partition and folder for each CD and let it up date.. This trasfer was then verified with my WINONCD burn software till there were no errors between that which is on the partition and that which is on the 01SPP-8105 CD..

Now I wouldn't be writing this but the downloaded ISO's that I did before getting my purchased package didn't seem to be the same files on the downloaded ISO's as the one that came in the mail -- I think this is the supplemental CD 3 of the page of downloadable iso's --

I don't know if you are sending out better copies or asking us to burn a better copy or what -- I am totally new to all of this --

 
Linegod_7611 : 03/11/01 12:18 AM : More info requested
-   I'm not quite clear on what, exactly, is your question?

 
hugger38 : 03/11/01 03:17 AM : More info provided
-   Is this the wrong place to get a replacement CD?? If so where do you do that??

 
Linegod_7611 : 03/11/01 11:05 AM : Reply received
-   Send an e-mail to [email protected] if you purchased it directly
from Mandrake. Also see http://www.mandrakestore.com/en/termsofsale_sa.php

 
 
hugger38 : 03/11/01 06:42 PM : Incident closed
-  



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